crhickerson at crhickerson dot com
+1 206 866 5493
Experience
American Red Cross, Seattle WA
Information and Planning Regional Program Lead, Northwest Region, 5/2019–
Information and Planning Team Member: Mapping and Reporting, 12/2018– Coordinating steady-state planning activities for the Northwest Region of the American Red Cross, including most of Washington State and the Idaho panhandle. Responsibilities include:
Red Cross Liaison to Seattle Office of Emergency Management and other agencies in King County, Washington. Volunteer Technical Specialist, IT End User Services (West), 9/2016–
Disaster Services Technology Team Member, 6/2013– Providing technical support to staff and volunteers in steady-state and operational environments; administering and troubleshooting services, computers, network, telecommunications systems. Disaster Relief Operation Assignments Assistant Director of Information and Planning [Planning Section Chief] for multiple wildfires in Northern California and Eastern Washington (2020). Regional Information and Planning Lead for Coronavirus Response (2020). Situation Unit and Information Dissemination for Hurricane Dorian SC (2019), Camp Fire CA (2018), and Hurricane Florence NC/VA (2018). DST Computer Operations for Eastern Washington Wildfires (2015).
Information and Planning Regional Program Lead, Northwest Region, 5/2019–
Information and Planning Team Member: Mapping and Reporting, 12/2018– Coordinating steady-state planning activities for the Northwest Region of the American Red Cross, including most of Washington State and the Idaho panhandle. Responsibilities include:
- developing plans and supervising planning activities for disaster relief operations,
- preparing and running exercises,
- identifying future needs based on historic events and emerging trends,
- generating maps and reports to support situational awareness across the organization, and
- training personnel and advising other Red Cross groups on planning methods.
Red Cross Liaison to Seattle Office of Emergency Management and other agencies in King County, Washington. Volunteer Technical Specialist, IT End User Services (West), 9/2016–
Disaster Services Technology Team Member, 6/2013– Providing technical support to staff and volunteers in steady-state and operational environments; administering and troubleshooting services, computers, network, telecommunications systems. Disaster Relief Operation Assignments Assistant Director of Information and Planning [Planning Section Chief] for multiple wildfires in Northern California and Eastern Washington (2020). Regional Information and Planning Lead for Coronavirus Response (2020). Situation Unit and Information Dissemination for Hurricane Dorian SC (2019), Camp Fire CA (2018), and Hurricane Florence NC/VA (2018). DST Computer Operations for Eastern Washington Wildfires (2015).
Emergency Management Group—Washington, Sumner WA
Vice President and Director, 2019–2021 (two year term)
Technology Manager and Member, 2016–
Volunteer, Seafair Emergency Management Group, 2013–2016 (predecessor organization) Planner and technologist for a non-profit organization that provides emergency management overhead services to public events in Washington State. Clients include Seafair, Special Olympics, and Fizz Events. Operational Assignments Deputy Incident Commander for Special Olympics USA Games 2016. Planning Section Chief for Special Olympics Washington Winter Games 2020, Seafair Festival 2018, and individual Seafair events from 2015 to present. Other operational positions include Logistics Section Chief, Equipment Unit Leader, Accountability Unit Leader, and Safety and Risk Management Team Member.
Vice President and Director, 2019–2021 (two year term)
Technology Manager and Member, 2016–
Volunteer, Seafair Emergency Management Group, 2013–2016 (predecessor organization) Planner and technologist for a non-profit organization that provides emergency management overhead services to public events in Washington State. Clients include Seafair, Special Olympics, and Fizz Events. Operational Assignments Deputy Incident Commander for Special Olympics USA Games 2016. Planning Section Chief for Special Olympics Washington Winter Games 2020, Seafair Festival 2018, and individual Seafair events from 2015 to present. Other operational positions include Logistics Section Chief, Equipment Unit Leader, Accountability Unit Leader, and Safety and Risk Management Team Member.
C R Hickerson Inc, Seattle WA
Freelance Technical Writer, 11/2014–
Providing technical communication services to mental health professionals. Designing document systems that effectively convey complex clinical data and treatment recommendations to families, educators, social service agencies, and the legal community.
Freelance Technical Writer, 11/2014–
Providing technical communication services to mental health professionals. Designing document systems that effectively convey complex clinical data and treatment recommendations to families, educators, social service agencies, and the legal community.
The Information School,
University of Washington, Seattle WA
Pre-Doctoral Teaching/Staff Associate, 9/2009–3/2012 Led classes, tutored students, and evaluated student work for various graduate and undergraduate courses on human-computer interaction and information architecture, including:
Pre-Doctoral Teaching/Staff Associate, 9/2009–3/2012 Led classes, tutored students, and evaluated student work for various graduate and undergraduate courses on human-computer interaction and information architecture, including:
- Information Structures (INFX 542), Bob Boiko
- Design Methods for Interaction and Systems (IMT 540), Batya Friedman and Julie Kientz
- Design and Development of Interactive Systems: Capstone (INFO 491), Andrew Ko and Wanda Pratt
- Web Technologies (INFO 343), Terry Brooks
- Information Structures (INFO 330), Bob Boiko
Human-Computer Interaction Institute,
Carnegie Mellon University,
Pittsburgh PA USA
Interaction Designer (Research Associate II), 5/2008-7/2009
Interaction Designer (Research Assistant), 5/2008-12/2008 Led interaction design of a web-based intelligent tutoring system for middle-school mathematics. This system aims to provide free, individualized mathematics instruction for students in grades six through eight using tutors built with Cognitive Tutor Authoring Tools. My primary responsibilities included:
Interaction Designer (Research Associate II), 5/2008-7/2009
Interaction Designer (Research Assistant), 5/2008-12/2008 Led interaction design of a web-based intelligent tutoring system for middle-school mathematics. This system aims to provide free, individualized mathematics instruction for students in grades six through eight using tutors built with Cognitive Tutor Authoring Tools. My primary responsibilities included:
- performing background research and precedent studies to refine the project's scope
- generating prototypes, use cases and scenarios to identify functional and technical requirements
- working with teachers, math coaches and other domain experts to model users' experience
- organizing the site's information architecture
- designing the site's overall look and feel
Carnegie Mellon
School of Architecture,
Pittsburgh PA USA
Research Assistant to Professor Ramesh Krishnamurti, 2/2007-5/2008
Research Assistant to Professor Ramesh Krishnamurti, 2/2007-5/2008
- Created generative grammars and decomposition algorithms for an intelligent system that can predict buildings' interior layouts from their exterior features and contextual information, Project PILOT, February 2007-May 2008
- Investigated ways of integrating environmental assessment methods, including LEEDTM and BREEAM, into building information modeling tools, 2/2007-8/2007
Bohlin Cywinski Jackson, Pittsburgh PA
Architectural Designer, 11/2005-2/2007
Contributed to programming, schematic design, construction documentation, engineering systems coordination, material and product specification, code research and analysis for projects including:
Architectural Designer, 11/2005-2/2007
Contributed to programming, schematic design, construction documentation, engineering systems coordination, material and product specification, code research and analysis for projects including:
- Schlinger Laboratory for Chemistry and Chemical Engineering at Caltech
- Ford Hall, Molecular Science and Engineering Building at Smith College
- Science and Technology Center at Clarion University of Pennsylvania
Thinkmap (formerly Plumb Design), New York NY USA
Interaction Developer, 5/2001-8/2001
Developed an interactive tool to visualize relationships among Motorola's investments; maintained Plumb Design's internal resource management system; assisted with development of a corporate website for Bacardi
Interaction Developer, 6/2000-8/2000
Developed a web-based financial account management system for Merrill Lynch; maintained Plumb Design's internal resource management system
Interaction Developer, 5/2001-8/2001
Developed an interactive tool to visualize relationships among Motorola's investments; maintained Plumb Design's internal resource management system; assisted with development of a corporate website for Bacardi
Interaction Developer, 6/2000-8/2000
Developed a web-based financial account management system for Merrill Lynch; maintained Plumb Design's internal resource management system
Institute for Complex Engineered Systems,
Carnegie Mellon University, Pittsburgh PA
Research Assistant to Project PASIS, 4/1999-8/1999
Developed secure information sharing techniques for highly persistent distributed systems
Research Assistant to Project PASIS, 4/1999-8/1999
Developed secure information sharing techniques for highly persistent distributed systems
CERT Coordination Center, Software Engineering Institute,
Carnegie Mellon University, Pittsburgh PA
Technical Assistant to the CERT/CC Operations Team, 5/1998-10/1998
Collected and organized material related to computer security and system infiltration techniques for the Vulnerability Analysis and Incident Response groups
Technical Assistant to the CERT/CC Operations Team, 5/1998-10/1998
Collected and organized material related to computer security and system infiltration techniques for the Vulnerability Analysis and Incident Response groups
Education
University of Washington, Seattle WA USA
Master of Science in Information Science, 3/2012
Research Areas: human-computer interaction, computer-supported cooperative work,
design methodology and pedagogy, bricolage and end-user design
General Exam: Interaction Design Research Methods and the Consequences of Wicked Problems
Master of Science in Information Science, 3/2012
Research Areas: human-computer interaction, computer-supported cooperative work,
design methodology and pedagogy, bricolage and end-user design
General Exam: Interaction Design Research Methods and the Consequences of Wicked Problems
Architectural Association School of Architecture, London UK
Master of Arts in Histories and Theories of Architecture, 11/2004
Research Areas: design methodology and pedagogy, contextual urbanism, formalism in art and design
Thesis: Design Education for the Open Society: Working Methods of the Cornell Urban Design Studio
Master of Arts in Histories and Theories of Architecture, 11/2004
Research Areas: design methodology and pedagogy, contextual urbanism, formalism in art and design
Thesis: Design Education for the Open Society: Working Methods of the Cornell Urban Design Studio
Carnegie Mellon University, Pittsburgh PA USA
Bachelor of Architecture with an Additional Major in Philosophy, 5/2003
Concentrations: design theory, urban design (architecture); epistemology and value theory (philosophy)
Design Commendation for Urban Design, Fall 2002
Bachelor of Architecture with an Additional Major in Philosophy, 5/2003
Concentrations: design theory, urban design (architecture); epistemology and value theory (philosophy)
Design Commendation for Urban Design, Fall 2002
Skills and Training
Selected Trainings and Certifications
- All Hazards Planning Section Chief (L962), 6/5/2019
- FEMA Professional Development Series, 8/21/2018
- Advanced ICS for Command and General Staff (G400), 3/22/2017
- Information Technology Service Unit Leader (ITSL), 5/3/2019
- Auxiliary Communications (AUXCOMM), 10/14/2018
- Amateur Radio License, Extra Class, 2012–; Technician Class, 2003–2012
- Registered Emergency Worker, 2009–
Activities
Professional Organizations
International Association of Emergency Managers, 2018–
International Association of Emergency Managers, 2018–
